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Although we often hear horror stories regarding buying a new car online, the reality is that most online suppliers are genuine and you will likely have a trouble free buying experience. But of course there are always one or two rogue traders that spoil things for everyone. Fortunately there are some simple steps you can take to help protect yourself against any nightmare situation. Firstly it's always worth 'googling' any company you are thinking of dealing with to see if there's any complaints against them - dissatisfied customers are usually quick to make their feelings known! Just 'google' the company name along with words such as 'complaint', 'problem', 'worried', etc. Legal Protection Sale Of Goods Act: This applies to anything you buy of course and also includes cars - the product has to be fit for it's purpose! Distance Selling Directive: Because you have not dealt 'face to face' you are protected by this law which allows you to cancel at any time or even return the car within 7 days of delivery and the supplier can only charge reasonable admin costs or for any damage incurred. This next one is very important and definitely worth knowing before you buy: Credit Consumer Act: ALWAYS pay any deposit by credit card (not debit or other means). By doing so and provided both the deposit and the balance go to the same company and they are the actual supplier of the car then you are automatically protected by this law for virtually the FULL amount of the deal should the supplier go bust before you get the car (the credit card company automatically becomes responsible). It doesn't matter how you pay the balance and even if you only paid a couple of hundred pounds or so by credit card. (limitations apply, check with your local Trading Standards dept. for confirmation and advice). Researching the company you are dealing with is good practice though, whatever you are buying online! |
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